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All claims must be made to Capalaba Ford Wreckers must be accompanied with this official invoice. All repairs effected without written consent will be the responsibility of the customer.
Warranty is void if parts are dismantled or tampered with. Parts returned under warranty must be complete, as sold.
Part returns must be received within 14 days of invoice date. A 20% handling charge will be incurred for parts "No Longer Required". Part returns must be accompanied with an official invoice.
Incorrect or faulty parts returned will be at Capalaba Ford Wreckers' expense (Capalaba Ford Wreckers reserves the right to use the freight company of their choice).
Capalaba Ford Wreckers cannot accept returns on specially ordered parts or cut body sections
Capalaba Ford Wreckers will not be responsible for any consequential loss including hire cars, accommodation, damage, loss of income, or demurrage/down time because of the failure of the part sold or delayed part delivery.
Warranty is non transferable.
Capalaba Ford Wreckers will always endeavor to provide the correct part based on our customer's description. Onus is on the customer to check the part is correct at the time of delivery. If this is not possible, customer must check part is correct prior to any installation, preparation and/or painting. No compensation can be claimed by customer who fails to check part for correctness. MAJOR MECHANICAL ITEMS - ENGINES, GEARBOXES, DIFFERENTIALS
Warranty card must be completed in full and returned to Capalaba Ford Wreckers within 14 days of invoice date including speedo reading.
Labor costs will not be met unless an official Repair Authority (R.A.) has been approved by Capalaba Ford Wreckers.
Engines are sold as long bare. Accessories and manifolds, if fitted, are not covered by warranty and are not guaranteed to be correct for your model. Closely examine them before installation and swap parts from your original engine where necessary.
Ford Wreckers will not recognize any warranty claim where any failure or defect is caused by:
Insufficient or incorrect oil and/or lubricants
Overheating and/or heat tab missing
Misuse, overloading, accidents or negligence
Failure to carry out proper maintenance
Unauthorized repairs, alterations or dismantling
Improper application or installation Note: In the event of any preliminary signs of malfunction, it is the customer's responsibility to cease operation and to immediately report the problem to Capalaba Ford Wreckers. Failure to comply with this condition may result in more serious consequential damage and void any warranty entitlement.
MAKING A CLAIM FOR MAJOR MECHANICAL ITEMS Repair Authorization Number (R.A.) must be obtained from Ford Wreckers prior to commencement of any repairs. No claim will be recognized without an official R.A. Number. Contact your Capalaba Ford Wreckers sales representative for an official R.A. Claim Form to be faxed to you. It is the purchaser's responsibility to return the part freight paid. If and when purchasing products on exchange these aditional conditions apply as follows: Exchange parts are parts that are sent to us by you, the customer, in return for new parts. The customer must pay freight charges both ways - From you (The customer), and from us (Capalaba Ford Wreckers). We will arrange shipping for you. After payment is received and cleared from you, you must send us your part that is being exchanged. We will then send you back the new part. A 20% of full purchase price is payable, before you send us exchange parts. Before you send any parts for exchange, they must be cleaned and packed properly for shipping. If this is not done, a 20% of purchase price surcharge is payable by you, the customer, you will be refunded the full purchase price, less the surcharge/s payable, and recieved goods shall become, and then remain the property of Capalaba Ford Wreckers (Us, the seller). Also exchange parts must not be damaged beyond repair, or a further 20% of purchase price surcharge is payable by you. Again, you will be refunded the full purchase price, less the surcharge/s payable, and recieved goods shall become, and then remain the property of Capalaba Ford Wreckers (Us, the seller). These Terms and Conditions are clearly displayed in our sales area. This warranty is given in addition to and notwithstanding any rights the customer may have under State or Commonwealth |